FAQs

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ACCOUNT RELATED

It is easy to update your VG Series account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on VG Series. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your reward points and your wishlist.

ORDER STATUS RELATED

  • Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
  • Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
  • COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.
  • Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
  • Order Cancelled: The order was cancelled.
  • Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
  • You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.
  • You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Unfortunately, products listed as ‘Sold Out’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability.

  • One can review the status of your orders and other related information in the ‘My Account’ section.
  • In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

PAYMENT RELATED

  • There are zero hidden charges when you make a purchase on VG Series. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
  • You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
  • There are zero hidden charges when you make a purchase on . The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
  • You would be charged Rs 50 delivery charges if your order is less than Rs 500. Also a Rs 30 OR 50 COD charges are applicable if your COD purchase is less than Rs 5.
  • If you are not comfortable making an online payment on VGSeries.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
  • The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 OR 50 COD charges are applicable if your order total is less than Rs 500.
  • In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on Contactus@vgseries.in or please give us a call with your order number for any clarification.

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

DELIVERY RELATED

We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

We currently ship only within India and do not ship to any international location.

  • We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad).
  • For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.vgseries tracking usually goes live within 24-48 business hours post shipping.

The duration of dispatching an order depends on the type of order you have placed.

Types of order are:

  • In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore and Delhi): These items are dispatched the same or the next day of order placement.
  • JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.
  • Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.
  • We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

  • We deliver an order free of cost at your doorstep for all orders above Rs 500. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery.
  • However, if you order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable.

Note: Certain additional procedures like state-wise taxes may apply to your order depending upon you order type, the utility of your order, the order size and the state/region the order is being delivered to.

Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don’t fall under this, consider yourself lucky!!
Dispatch of heavy products take more than the expected time:

l. Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled,which can either be downloaded from the respective state’s sales tax website or one has to physically go to the nearest sales tax office to procure the above.
2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)
3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.
4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.
5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.

RETURNS & REFUNDS

14 Day Return Policy

  • We offer you complete peace of mind while ordering at VG Series – you can return all items within 14 days of receipt of goods.
  • If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
  • We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If an item is found defective, please get in touch with our customer care on Contactus@vgseries.in or call us on 0124-4616444 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Sports: Return policy is applicable only in case of issues with size of the apparel or footwear.

Diabetes: Products in this category are NOT eligible for return

Beauty: Returns will be considered for change of color requests

Home Devices: Products in this category are NOT eligible for return

Eye: If contact lenses are returned, they have to be returned in sealed boxes; opened or used lenses will not be accepted as returns. Lens solutions, lens cases are NOT eligible for returns

Personal Care: Adult Diapers, Women hygiene products (sanitary napkins, tampons, panty liners), Condoms, Ovulation Kits, Toothbrushes, Toothpastes etc. are NOT eligible for returns

Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.

Cycling: There is no return policy for any cycle unless it is damaged in transit.

Pet Care: Products in this category are NOT eligible for return unless damaged in transit.

Parenting: Ovulation Kits and Diapers are NOT eligible for returns

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer’s warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override “VG Series 14 Day Returns Policy”

In case of any queries, please write to our customer care on info@MuscleBlaze.com or call us on 0124-4616444

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through VG Series Reach or through our courier partners like FEDEX, bluedart etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs.

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
The expected timelines are as below:

  • Net Banking 2-4 business days.
  • Debit Card 5-7 business days.
  • Credit Card 7-21 business days.

Once you have requested the cancellation of item(s) in your order, VG Series will complete the cancellation and initiate the refund, depending on your preference.

COUPONS & REWARD POINTS

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.

No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

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